{"id":156,"date":"2023-12-19T05:20:00","date_gmt":"2023-12-19T05:20:00","guid":{"rendered":"https:\/\/theme.loistheme.com\/WP\/CMS\/Test\/?page_id=156"},"modified":"2026-03-18T23:38:56","modified_gmt":"2026-03-18T12:38:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/flowersglow.com.au\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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General Information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat services do you offer?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
We specialise in nail care, nail art, nail polish services, foot and hand spa treatments, face massage, arms massage, legs massage, body massage, and mobile beauty services delivered to your location.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need to book an appointment?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, appointments are recommended to ensure availability and to give you the best personalised experience. All treatments must be booked at least 24 hours in advance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does a typical nail appointment take?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
A standard manicure or pedicure usually takes 30\u201345 minutes. Nail art, gel polish, or spa add\u2011ons may extend the session depending on the design and treatment.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat products do you use?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
We use high\u2011quality, salon\u2011grade products that are gentle, long\u2011lasting, and safe for your nails and skin. Our spa treatments also use nourishing formulas designed for comfort and relaxation.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs your mobile service available in all areas?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Our mobile service covers selected areas within Sydney. Availability may vary based on distance and schedule. Please contact us to confirm if we can visit your location.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I prepare for a mobile appointment?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Just a clean, comfortable space with good lighting. We bring all tools, products, and equipment needed to provide a full salon\u2011quality experience at your home, office, hotel, or event.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you offer group or event bookings?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, we cater to bridal parties, birthdays, corporate wellness days, and other special occasions. Group packages can be customised to suit your needs. Contact us directly to discuss availability, service
arrangement, and pricing.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I maintain my nails after my appointment?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Moisturise daily, avoid harsh chemicals, wear gloves when cleaning, and book regular touch\u2011ups. Our Featured Beauty Tips section offers more helpful advice.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre your spa and massage treatments suitable for sensitive skin?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Yes. We use gentle, skin\u2011friendly products, and treatments can be adjusted to suit your comfort level. Please let us know about any sensitivities or allergies before your session.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat payment methods do you accept?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We accept cash, bank transfer or payid. For mobile services, payment can be made on arrival or after the service is completed.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Policies & Important Information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is your cancellation policy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

if you need to cancel or reschedule your appointment, we kindly ask that you provide 48 hours notice to avoid cancellation fee.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if I\u2019m running late?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
If you are running late, we will do our best to accommodate you. However, appointments that start late may need to be shortened to avoid delays for the next client. Arrivals more than 15 minutes late may require rescheduling.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you charge extra for mobile services?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
A small travel fee may apply depending on your location and distance from our service area. This helps cover travel time, transport, and setup. We will confirm any fees when you book.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do you ensure hygiene and safety?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Your safety is our priority. All tools are sanitised and disinfected after every use, and single\u2011use items are disposed of properly. Our spa and massage treatments follow strict hygiene standards to ensure a clean, comfortable experience.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if I have allergies or sensitive skin?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Please let us know before your appointment. We can adjust products and techniques to suit your needs and ensure your comfort throughout the service.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you require a deposit for bookings?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

A 50% deposit is required for all group bookings to secure your appointment. Deposit confirms your booking and allows us to reserve the requested time and service.
Deposits are nonrefundable for last minute cancellation. A 30% deposit is required for a person booking.<\/p>

The remaining balance is payable upon completion of your treatment via cash, bank transfer or payid.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I book multiple services in one session?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Clients are welcome to combine multiple service to meet the minimum amount. If the total service value is below the minimum spend, the minimum charge will still apply.
Minimum spend depend on distance:<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is your refund policy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We do not offer refunds or credit notes for change of your mind.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you have a minimums spend policy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

To ensure we can provide the best service and cover travel and preparation time, a minimum spend applies to all bookings. Minimum spend depends on distance.<\/p>

Within 10km $150 minimum spend.
Within 30km $250 minimum spend.
Within 60km $ 500 minimum spend.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

General Information What services do you offer? We specialise in nail care, nail art, nail polish services, foot and hand spa treatments, face massage, arms massage, legs massage, body massage, and mobile beauty services delivered to your location. Do I need to book an appointment? Yes, appointments are recommended to ensure availability and to give…<\/p>\n","protected":false},"author":1,"featured_media":1047,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"default","_kad_post_feature":"default","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"class_list":["post-156","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/flowersglow.com.au\/index.php\/wp-json\/wp\/v2\/pages\/156","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flowersglow.com.au\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/flowersglow.com.au\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/flowersglow.com.au\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/flowersglow.com.au\/index.php\/wp-json\/wp\/v2\/comments?post=156"}],"version-history":[{"count":45,"href":"https:\/\/flowersglow.com.au\/index.php\/wp-json\/wp\/v2\/pages\/156\/revisions"}],"predecessor-version":[{"id":1328,"href":"https:\/\/flowersglow.com.au\/index.php\/wp-json\/wp\/v2\/pages\/156\/revisions\/1328"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/flowersglow.com.au\/index.php\/wp-json\/wp\/v2\/media\/1047"}],"wp:attachment":[{"href":"https:\/\/flowersglow.com.au\/index.php\/wp-json\/wp\/v2\/media?parent=156"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}